Accessibility

Accessibility statement

Introduction

Empresa Municipal Mixta d’Aigües de Tarragona, SA (hereinafter, EMATSA) has committed to making its website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector , which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council, of October 26, 2016 . This accessibility statement applies to the website lab.ematsa.cat , excluding embedded content from other domains.

Compliance status

This website is partially compliant with Royal Decree 1112/2018 due to the lack of compliance in the aspects indicated below.

Content not accessible

The content detailed below is not accessible for the following reasons:
following:

  1. Lack of compliance with Royal Decree 1112/2018

    1. Some images are not labeled or have a generic textual alternative [requirement number 9.1.1.1 of the UNE-EN 301549:2022 Non-textual content standard].
    2. On some pages, the information, structure and relationships are not determined by software or do not have an alternative in text format [requirement number 9.1.3.1 of the UNE-EN 301549:2022 Information and relationships].
    3. There are pages that require a horizontal or vertical orientation to be displayed correctly [requirement number 9.1.3.4 of the UNE-EN 301549:2022 Orientation standard].
    4. In some forms, the input field that collects information about the user does not have its purpose identified [requirement number 9.1.3.5 of the UNE-EN 301549:2022 standard Identification of the purpose of the input].
    5. On some pages, color has been used as the only visual medium to convey information, indicate an action, provoke a response or distinguish a visual element [requirement number 9.1.4.1 of the UNE-EN 301549:2022 Use of color].
    6. On some pages, the contrast ratio of the text may not be at least 4.5:1 [requirement number 9.1.4.3 of the UNE-EN 301549:2022 Minimum contrast standard].
    7. In some texts, the size cannot be increased to 200% without loss of content or functionality [requirement number 9.1.4.4 of the UNE-EN 301549:2022 standard Changing text size].
    8. On some pages, text images may have been used instead of text to convey information [requirement number 9.1.4.5 of the UNE-EN 301549:2022 Text images].
    9. On some pages, the content may lose functionality or information when enlarged [requirement number 9.1.4.10 of the UNE-EN 301549:2022 Text re-adjustment standard].
    10. On some pages, the contrast of user interface components and graphic objects may not reach 3:1 with respect to adjacent colors [requirement number 9.1.4.11 of the UNE-EN 301549:2022 Non-textual contrast].
    11. On some pages, some elements do not receive keyboard focus [requirement number 9.2.1.1 of the UNE-EN 301549:2022 Keyboard standard].
    12. Occasionally, some information with automatic movement does not have controls to pause, control or hide it [requirement number 9.2.2.2 of the UNE-EN 301549:2022 standard Pause, stop, hide].
    13. On some pages there is no mechanism to omit blocks of content that are repeated on several pages [requirement number 9.2.4.1 of the UNE-EN 301549:2022 Avoiding blocks].
    14. Occasionally, some links may not have their specific purpose defined textually [requirement number 9.2.4.4 of the UNE-EN 301549:2022 Purpose of links].
    15. The focus location is not always visible when navigating with the keyboard [requirement number 9.2.4.7 of the UNE-EN 301549:2022 Visible focus].
    16. Operations that require gestures or multipoint selection to be executed have been detected [requirement number 9.2.5.1 of the UNE-EN 301549:2022 Pointer gestures].
    17. There are contents or phrases within the page whose language cannot be determined by software [requirement number 9.3.1.2 of the UNE-EN 301549:2022 Language of the parts].
    18. Is there any data collection form or one with legal or financial implications that is not reversible, reviewable or does not have confirmation before sending [requirement number 9.3.3.4 of the UNE-EN 301549:2022 Error prevention standard].
    19. On some pages, user interface components (such as form elements, links, and script-generated components) do not follow the structure recommended by accessibility guidelines [requirement number 9.4.1.2 of the UNE-EN 301549:2022 standard Name, function, value].
    20. On some pages, status messages may not be determined programmatically through functions or properties [requirement number 9.4.1.3 of the UNE-EN 301549:2022 Status messages].
    21. Some images are not labeled or have a generic textual alternative [requirement number 10.1.1.1 of the UNE-EN 301549:2022 Non-textual content standard].
    22. In some documents, the information, structure and relationships are not determined by software or do not have an alternative in text format [requirement number 10.1.3.1 of the UNE-EN 301549:2022 Information and relationships].
    23. Occasionally, some documents may not have the page title identified [requirement number 10.2.4.2 of the UNE-EN 301549:2022 Page titles].
    24. On some pages the default language used is not indicated [requirement number 10.3.1.1 of the UNE-EN 301549:2022 Page language].
    25. In some documents, the user interface components do not follow the structure recommended by the accessibility guidelines [requirement number 10.4.1.2 of the UNE-EN 301549:2022 standard Name, function, value].
    26. The product documentation does not list or explain all available accessibility features [requirement number 12.1.1 of the UNE-EN 301549:2022 Accessibility and compatibility features].
    27. Product documentation may not be fully available in accessible formats [requirement number 12.1.2 of the UNE-EN 301549:2022 Accessible documentation standard].
    28. There may be documentation provided by support services that is not in an accessible format [requirement number 12.2.4 of the UNE-EN 301549:2022 Accessible documentation standard].

  2. Disproportionate load

    1. Does not apply.

  3. Content outside the scope of applicable law

    1. There may be office software files in PDF or other formats published before September 20, 2018 that do not meet all accessibility requirements.
    2. There may be third-party content that has not been developed by EMATSA or that is not under its control.
    3. There may be pre-recorded files published before September 20, 2018 that do not meet all accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 05/12/2025. The method used to prepare the declaration was a self-assessment carried out by Everycode SL on 11/27/2025. Last revision of the declaration: 05/12/2025

Observations and contact details

Communications about accessibility requirements

You can prepare communications on accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:

  • Report any possible non-compliance by the website.
  • Convey other difficulties in accessing content.
  • Make any other query or suggestion for improvement regarding the accessibility of the website. You can do this by sending an email to accessibilitat@tarragona.cat or by calling 977 296 247 .

Accessible information requests and complaints

You can make complaints regarding compliance with the requirements of RD 1112/2018 or request accessible information regarding content that is excluded from the scope of application of this royal decree, as established in article 3, section 4, or content exempt from compliance with accessibility requirements for imposing a disproportionate burden.

The request for accessible information must clearly specify the facts, reasons and request, in order to establish that it is a reasonable and legitimate request.

Access to the Information and Complaints Request .

Communications, complaints and requests for accessible information will be received and processed by the Accessibility Unit of Tarragona City Council.

Claim procedure

If, once a request for accessible information or a complaint has been made, any of the following situations occur:

  • The request or complaint has been rejected.
  • We disagree with the decision made.
  • The response does not meet the requirements set out in article 12.5,
  • the twenty working day period has passed without a response being received,

You can file a Complaint regarding an accessible information request or complaint.